Return & Shipping Policy

RETURN & SHIPPING POLICIES

In order to have you looking and feeling your best, Valencia accepts returns on all regular price merchandise 14 days from receipt date for in-store purchases & 14 days from delivery date for online orders.

Returns are only valid on garments with proof of original receipt. Merchandise must be returned in original condition (unworn, unwashed, unaltered) with original tags attached. We reserve the right to refuse any returns received 14 days after the delivery date or if we determine that the merchandise does not qualify for a return. Reasons we may refuse the return include but are not limited to: if it has obviously been worn (e.g. sweat stains, grass stains, dirt stains, strong odors), if it has been modified or altered, or if it has excessive animal hair that is unable to be removed. If your return is refused, we will ship the item back to you at no extra charge to you. Refunds are issued back to the original form of payment or as store credit.

RETURNING ITEMS TO THE STORE

Purchases made online can be returned/exchanged In-Store. Please bring the item(s) you would like to return or exchange along with your original invoice or a printed copy of your order confirmation e-mail, for a quick & easy return or exchange.

MAILING US YOUR RETURN ITEM

Use a known carrier such as UPS, Canada Post  or Fedex with a tracking number to ensure your package is not lost. You are responsible for return postage. 

Follow these 4 easy steps to return your order:

1. Email: returns@shopvalencia.ca clearly stating your order number and reason for return.

2. Place all garments in the original box or packaging and address parcel to:

Valencia Boutique Returns
10-725 Corydon Avenue
Winnipeg, Manitoba, R3M0W4
Please send return items with the original order slip. If your order slip is lost, please print out your order confirmation email and include it with your return package. 

3. All garments will be carefully reviewed upon receipt and refund will be confirmed via email.

4. Funds will be returned to the original method of payment in 7 days or more depending on your financial institutions after refund has been confirmed.

Received a damaged item? We thoroughly inspect all garments before shipping, if we have missed a defect we sincerely apologize, please contact us at returns@shopvalencia.ca and we will provide further instructions.

EXCHANGES

Unfortunately the online store is unable to offer an exchange facility. Instead, place a new online order for the item you would like. Follow return process outlined above to return the item you would like to exchange. The customer is responsible for any shipping costs related to new orders, even if it is to exchange for a different color or size of the same item. Your refund will be processed once we receive your returned item(s). Merchandise must be returned in original condition (unworn, unwashed, unaltered) with original tags attached. 

SHIPPING OPTIONS

1. Free local pick up for residents in the Winnipeg area, select free in-store pickup at checkout, an email will be sent once your order is ready for pick-up.

2. Free shipping over $150.00 (before taxes) anywhere in Canada 

3. Canada Post shipping options are available for orders under $150.00

All orders outside of Canada, shipping rates are calculated at checkout.

* Note: if ordering through a mobile site, click the view order summary arrow to find discount code section*

*Only one discount promo code can be applied at once*

Any questions let us know! Drop us a line at info@shopvalencia.ca

 FINAL SALE ITEMS

*All sale products & orders using promotional discount codes are final sale and are not subject to returns or refunds. No price adjustments will be made on previously purchased items for discount code price*

  • Promotional items (using discount codes: ie: DRESS30)
  • Any items marked FINAL SALE in the product description
  • Earrings, hats & hair accessories
  • Black Friday sale items
  • Boxing Day sale items
  • Annual clearance sale items
  • Candles, personal care & bath products
  • Undergarments & Swimwear