Return & Shipping Policy

Valencia's Return Policy will be adjusted due to the current uncertainty with COVID-19.

Effective March 25, any sale items purchased online will be eligible for store credit or exchange only.

Regular priced items will have 21 days from order date to make a return. Returns can be arranged to be dropped off outside our retail location at 725 Corydon Avenue or can be shipped via courier of your choosing. Please email returns@shopvalencia.ca to arrange a drop off time at our retail location.

 *Note: Valencia does not pay for return shipping*

All orders inside Canada will ship free, enter "FREESHIPPING" in the discount codes at checkout. 

Standard Return Policy

In order to have you looking and feeling your best, Valencia accepts returns on all regular price merchandise 14 days from receipt date for in-store purchases & 14 days from delivery date for online orders.

Returns are only valid on garments with all original tags and price tickets attached, along with proof of original receipt. Orders with garments that are washed or worn will not be refunded, and are at the discretion of the sales person.

*All sale products & orders using promotional discount codes are final sale and are not subject to returns or refunds. No price adjustments will be made on previously purchased items for discount code price*

At this time all return postage is at the expense of the sender, Valencia Boutique DOES NOT pay for return shipping. 

Ordered online & live in Winnipeg? Bring your online order to the store for quick & easy returns & exchanges.

Live outside of Winnipeg? Unfortunately the online store is unable to offer an exchange facility. Simply return your item(s) by following these easy steps below and re-order for a replacement.

Follow these 4 easy steps to return your order:

1. Email: returns@shopvalencia.ca clearly stating your order number and reason for return.

2. Place all garments in the original box and address parcel to

Valencia Boutique Returns
10-725 Corydon Avenue
Winnipeg, Manitoba, R3M0W4

3. All garments will be carefully reviewed upon receipt and refund will be confirmed via email.

4. Funds will be returned to the original method of payment in 7 days or more depending on your financial institutions.

Received a damaged item? We thoroughly inspect all garments before shipping, if we have missed a defect we sincerely apologize, please contact us at returns@shopvalencia.ca and we will provide further instructions.

* Note that all earrings, candles, bath products, undergarments and swimwear is final sale and not subject to returns or exchanges* 

Shipping options

1. Free local pick up for residents in the Winnipeg area, select free in-store pickup at checkout, an email will be sent once your order is ready for pick-up.

 

2. Free shipping over $150.00 (before taxes) anywhere in Canada

3. Canada Post shipping options are available for orders under $150.00

All orders outside of Canada, shipping rates are calculated at checkout.

* Note: if ordering through a mobile site, click the view order summary arrow to find discount code section*

*Only one discount promo code can be applied at once*

Any questions let us know! Drop us a line at info@shopvalencia.ca