Return & Shipping Policy

RETURN & SHIPPING POLICY

Valencia accepts returns on all regular priced merchandise:

In-store: 7 days from purchase date

Online: 14 days from order date

All sale and promotional items are considered *FINAL SALE* and not eligible for returns, refunds or exchanges.

No exceptions will be made to the above terms.

Please see the bottom of this page for more details on final sale items.

RETURNS:

Returns are only valid on garments with proof of original receipt. Merchandise must be returned in original condition (unworn, unwashed, unaltered) with original tags attached. We reserve the right to refuse any returns received after our outlined policy above, or if we determine that the merchandise does not qualify for a return.

Reasons we may refuse the return include but are not limited to: if it has obviously been worn (e.g. sweat stains, dirt stains), strong body odour, if it has been modified or altered or if it has excessive animal hair.

If your return is refused, we will ship the item back to you at no extra charge to you. Refunds are issued back to the original form of payment or as a store credit.

Orders can be returned in person at our corydon location, or can be mailed back to using the below instructions: 

1. Email returns@shopvalencia.ca clearly stating your order number and reason for return.

2. Please return all items in the original box or bag, making sure that your name and order number is clearly stated on the package. Please include the original packing slip making sure you have completed the returns portion on the bottom of the page. 

3. Use a known carrier such as UPS, Canada Post or Fedex with a tracking number to ensure your package is not lost. You are responsible for return postage. Address parcel to:

Valencia Boutique Returns
10-725 Corydon Avenue
Winnipeg, Manitoba, R3M0W4

All garments will be carefully reviewed upon receipt and refund will be confirmed via email. Funds will be returned to the original method of payment in 7 days or more depending on your financial institutions after refund has been confirmed.

*Shipping charges are non-refundable and will be excluded from your return amount*

Received a damaged item? We thoroughly inspect all garments before shipping, if we have missed a defect we sincerely apologize, please contact us at returns@shopvalencia.ca and we will provide further instructions.

SHIPPING RATES

1. Free curbside pick-up at our Winnipeg location.

2. $6.00 Winnipeg delivery via Goodlocal Express.

3. Free shipping over $200.00 within Canada.

4. $12.00 flat rate for orders under $200.00 anywhere in Canada.

5. Orders shipping to the US, rates are calculated at checkout.

**International orders are considered *FINAL SALE* and are not eligible for refunds, returns or exchanges** 

 LOCAL WINNIPEG PICK UP

Orders that have not been picked up within six (6) months are subject to cancellation with no refund.

LOCAL WINNIPEG DELIVERY 

Valencia has partnered with Goodlocal Express for all Winnipeg deliveries. Once your order is packaged and picked up by a Goodlocal courier you will receive a tracking number for your order. A confirmation message will be sent once delivery has been completed. 

Local Winnipeg delivery is handled by Goodlocal Express. Orders are delivered on Monday, Wednesday and Fridays between 3:00pm-9:00pm.

If you have specific instructions on how you would like your order to be delivered please leave them in the order notes section (ie. leave on doorstep).

If you are not home to receive your order no refund will be issued on the delivery charge. You will be responsible for retrieving your missed parcel from Goodlocal. You will receive a message with pick up instructions direct from Goodlocal after a  failed delivery attempt.

ORDER PROCESSING

All orders placed on www.shopvalencia.ca will begin processing the following business day. Valencia Boutique will process all orders within 48 business hours after order is placed, pending address and credit verification. A pick up email or tracking numbers will be provided as soon as your order has been completed.

LOST & DAMAGED ITEMS

    Valencia Boutique is not liable for damages incurred during transit. Goods damaged in transit are the responsibility of the shipping provider (Canada Post). Valencia Boutique does not assume any responsibility for lost or damaged packages. Please contact the Canada Post customer service for assistance.

    FINAL SALE ITEMS

    *All sale products and orders using promotional discount codes are final sale and are not subject to returns or refunds. No price adjustments will be made on previously purchased items for discount code price*

    • Promotional items (using discount codes: ie: DRESS30)
    • Any items marked FINAL SALE in the product description
    • Earrings, hats & hair accessories
    • Bodysuits
    • Black Friday sale items
    • Boxing Day sale items
    • Annual clearance sale items
    • Candles, personal care & bath products
    • Undergarments and swimwear
    • All mystery boxes 
    • International orders (Any orders shipping outside of Canada are considered FINAL SALE due to customs and brokerage fees associated)

    GIFT RECEIPTS 

    Gift receipts are valid for 30 days past the purchase date. 

    Holiday gift receipts are valid until January 8th, 2022

    Gift receipts are only valid for store credit in the form of a gift card, no cash value.